Tuesday, 28 September 2021
12pm - 12:30pm SGT / 2pm - 2:30pm AEST
The success of any business should begin and end with the customer.
As a Communications Service Provider, your customers want what’s going to deliver a personalised experience with a zero-touch delivery, and more.
According to Forrester research, telco ranks third in industries with highest potential for increasing revenue through improvements to CX. A 1 point increase in CX scores can generate an additional $3.39 revenue per customer.
The Harvard Business Review further quantifies this point, reporting that customers with the most satisfying experiences spend an average of 140% more than those whose experiences fell short.
Find out how data analytics can help telcos improve CX:
- Optimise 5G networks to enhance customer experiences
- Deliver real-time service personalisation
- Ensure frictionless omni-channel integration
- Become digital, hyper scalable, and customisable for a single customer
- Connect, integrate, and analyse billions or trillions of records daily for maximum insights
Data analytics will define all areas of telcos’ business, including driving CX, recapturing transaction insights, sharing data with network stakeholders, and getting business predictions and answers.
Join the first installment of this three-part Telco webinar series with industry experts in a casual fireside chat - register now!
Albert Nombres, Senior Practice Partner Asia Pacific & Japan
Albert Nombres leads Teradata’s telco practice for Asia Pacific and Japan. In his role, Albert works with the telco customers and partners to help them leverage their data goldmine for network intelligence and operational efficiency, optimized 5G deployment, and differentiated customer experiences.
Albert brings more than 20 years of industry and consultative solution selling experience in the areas of mobile broadband, radio and core networks, transport, analytics, BSS, OSS, cybersecurity, and more recently on topics of 5G, virtualization and cloud, IoT and geospatial analytics.
Albert holds a Bachelor’s Degree in Electronics and Communications Engineering as well as Masters in Technology Management (Tech-MBA). His interests outside work include playing chess, ping-pong and solving puzzles together with his wife and two daughters.
Wayne Miller-King, Industry Consultant, Marketing and Customer Experience, Asia Pacific & Japan
Wayne is a member of Teradata’s Marketing and Customer Experience practice for Asia Pacific and Japan. In his role, Wayne works with customers and partners, across industries to help them leverage data analytics at scale to improve marketing effectiveness and deliver personalized customer experiences.
Wayne brings more than 20 years of consulting, solution design and delivery experience in the areas of data driven customer experience, real time marketing and customer analytics. He has designed and delivered solutions for large enterprises across a range of industries including Telecommunications, Financial Services, Retail, Travel and Transportation. He has spent significant time working across APJ, Europe and North America helping Teradata to establish its marketing and customer experience practices and deliver successfully to its customers.
Wayne holds a Bachelor’s Degree in Electronics and Optical Engineering. His interests outside work include running, music, travel, all sports and spending quality time with family and friends.