Teradata Global Privacy Policy

General Information

1.1 Effective/Last Change Date

1st January 2020

1.2 Scope

This Global Privacy Policy (“Privacy Policy”) provides clear, accurate information about the privacy and data protection (“PDP”) measures adopted by Teradata Corporation worldwide and how we access, collect, use, process, retain, transfer, disclose and handle (“Use”) your personally identifiable information/personal data (“PII”). It applies to all offline and online Use, including Teradata websites, social media sites, education and networking sites, mobile and desktop applications (“apps”) and other online portals, contacts and communications between you and Teradata, and to any other scenario to which this Privacy Policy is stated to apply or is incorporated by reference (collectively, our “Sites”).

“PII” means any information relating to an identified or identifiable individual, either alone or in reasonable combination with other information available to us. It includes all: personally identifiable information regarding you, to the extent it is subject to privacy law or privacy regulation provisions; and, non-public information identifiable to individuals to the extent it is subject to privacy or confidentiality provisions in written or electronic contracts entered into by or for Teradata.

In this document, “Teradata” includes Teradata Corporation and all of its subsidiaries throughout the world (also referred to as “we” or “us”).

As a reflection of the importance we attach to the privacy and security of your PII, Teradata has elected to adopt a globally uniform approach to PDP, as set out in this Privacy Policy. In the unlikely case the standards set by your country’s PDP laws exceed the standards in this Policy, then we meet the standards set by your country. Whilst we adopt a globally uniform approach to PDP, your legal rights and remedies are exercisable to the extent provided by applicable law in the relevant country.

Teradata does not and will not sell your PII. Teradata has not sold your PII to a third party in the 12 months preceding the Effective Date. Teradata offers no financial incentives in exchange for the collection/retention of PII.

1.3 Changes and Supplemental Terms

We will post public notice, through the Effective Date written on the cover page of this document and at the top of this page, at www.teradata.com/privacy for at least 30 days when this Privacy Policy is updated or modified in a material way.

From time to time, we may propose to supplement or amend this Privacy Policy and other PDP terms with site- or interaction-specific information and terms (“Supplemental Privacy Terms”). If so, you will be given notice of any such applicable Supplemental Privacy Terms and the choice to consent or not consent to them.

1.4 Contact Us

Except regarding EEA and California contacts and requests (see below), all countries’ contacts and requests regarding your PII, data privacy at Teradata and Teradata compliance with the principles of the EU-U.S. Privacy Shield Framework or the Swiss-U.S. Privacy Shield Framework may be directed to the Teradata Ethics, Compliance & Privacy Office:

by e-mail at: Ethics&ComplianceOffice.TD@teradata.com

or by mail at:

Ethics, Compliance & Privacy Office – Law Department
Attn: Chief Ethics, Compliance and Privacy Officer
Teradata Corporation
17095 Via del Campo
San Diego, California, USA 92127

If you are a resident of California, USA, please contact us at privacy.ca@teradata.com. Please use this email to make requests related to The Californian Consumer Privacy Act (“CCPA”). You may also leave a voice message via our toll-free telephone number 855-729-4835 and we will contact you to action your request. You are kindly encouraged to make use of email rather than the toll-free telephone number to make such requests. We will fulfil your request in accordance with, and to the extent of, our obligations under the CCPA.

Questions from EEA persons related to the processing of their PII and the exercise of their rights under EEA data protection laws should be sent by email to Teradata’s EEA Data Protection Officer at: DPO.EEA@teradata.com or by mail to: The Data Protection Officer, Teradata GmbH, Nymphenburger Hoefe NYII, Dachauer Strasse 63, Munich 80335, Germany.

PDP-related issues that are specific to Information Technology (“IT”) Security may be directed to our global Information Security Office:

by e-mail at: information.security@teradata.com

or by mail at:

Information Security Office
Attn: Chief Security Officer
Teradata Corporation
17095 Via del Campo
San Diego, California, USA 92127

online at: tdhelp.alertline.com

or by telephone at: 1-866-455-0993.

1.5 Verifying your Identity when you make Requests under CCPA

If you are an office-based employee/contractor, we will verify your identity by requiring you to meet in person to confirm you made the request.

If you are not an office-based employee/contractor:

  • Request to know categories of PII: Teradata will verify your identity to a reasonable degree of certainty by matching at least two data points provided by you with data points maintained by Teradata that we determine to be reliable for the purpose of verifying your identity.
  • Request to know specific pieces of PII: Teradata will verify your identity to a reasonably high degree of certainty by matching at least three pieces of PII provided by you with data points maintained by Teradata that we determine to be reliable for the purpose of verifying your identity, together with, should Teradata deem it necessary, a declaration signed by you under penalty of perjury that it is your PII that is the subject of the request. Teradata shall maintain all signed declarations as part of its record-keeping obligations
  • Request to delete PII:  Teradata will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the PII and the risk of harm posed to you by unauthorized deletion, using the methods in the previous bullets. You must first submit your request to delete PII, and then separately confirm you want your PII deleted. 
  • Request to delete from Job Applicants: Teradata will verify your identity by requiring you to log in and make your request via online portal GR8 People (or subsequent provider/portal, if any). This is the also the preferred and most efficient method for you to make your job applicant deletion requests.

Teradata retains the right to vary any of the above verification procedures at its discretion.

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